September 27, 2022 - NEW YORK - Back Market, the leading dedicated marketplace for expertly renewed tech, this week unveiled details of industry-transforming initiatives that raise the levels of efficiency, reliability and quality in how refurbished electronics are evaluated, repaired, delivered and supported, to ensure longer life cycles and a like-new user experience. This includes the debut of the industry's first Innovation Lab for renewed electronics, as well as a new global customer service initiative that centralizes the entire customer experience with Back Market for all purchases made on the marketplace. Customer Care by Back Market is deploying a team of 650 dedicated customer service professionals to ensure there is an expertly trained agent available as a single point of contact throughout the buying experience, from unboxing smartphone purchases to after-sales management.
To view the full announcement, including downloadable images, bios, and more, click here.
- Back Market launches cutting edge Innovation Lab for refurbished electronics making repairs more accessible and ensuring higher quality throughout the purchase process
- Back Market redefines the customer experience from unboxing to after-sales management with industry's largest team of customer service agents 100% focused on supporting buyers of refurbished electronics
- By delivering a better customer experience for renewed devices Back Market is helping grow the circular economy
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Launched in 2014 by Thibaud Hug de Larauze, Quentin Le Brouster, and Vianney Vaute, Back Market is the leading dedicated renewed tech marketplace. The company brings high-quality professionally refurbished electronic devices and appliances to customers in 16 countries (including the United States, France, Germany, the United Kingdom, Italy, Spain, Belgium, Austria, the Netherlands, Portugal, Japan, Finland, Ireland, Greece, Slovakia and Sweden). It employs a team of 700 employees across its six offices located in New York, Berlin, Paris, Bordeaux, Barcelona and Tokyo.
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Source: Back Market
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